The happiness of our customers is very important to us!
It is our mission and our passion to empower you to celebrate others – it is why we work! It happens occasionally that things don’t go according to plan. The purpose of this page is to let you know what is expected of you if a challenging situation arises.
Your order should be inspected within seven days of arrival, so be sure to open that beautifully packaged box. If you do not follow these guidelines, we cannot guarantee that you will be able to exchange or refund your product. The two most important things you need to check are:
- the order has arrived and all the products are in pristine conditio Everything arrived in perfect condition and the order has been delivered
Furthermore,
- the order details, like text and artwork, are in perfect condition…just like the proof we sent.
If everything is not awesome, the solution starts with one of our Core Values: Collaboration – work together to be exceptional.
What if I find damage?
If you open your box or boxes and find damaged product, we need you to contact your Customer Care Representative right away!
This individual will work with you to get the information necessary to replace your damaged product. They will also work with you to determine if the damaged product needs to be shipped back to us. If the product does need to be returned, your Rep will handle the details necessary to make that happen.
We do need to file a claim with UPS for any damaged product. We handle the fine details of filing a claim, but we do need you to provide us with photographs of your damaged products and packaging for that claim to be successful. Your Rep will work with you through this as well.
What if the text or artwork isn’t accurate?
If you are reviewing your product and the text or artwork is not accurate, please contact your Rep. They will review the proof our graphics team emailed you and Collaborate with you on next steps.